q888 Privacy Policy

01 Who We Are

q888 is an online gaming and sports betting platform built specifically for Pakistan players. The platform offers sports betting (with a strong focus on cricket, PSL, T20 internationals and football), casino games, live dealer games, fish shooting games and bingo — all in PKR, with payment methods that work natively in Pakistan including JazzCash, Easypaisa, Raast and bank transfers.

This Privacy Policy applies to all users of the q888 website and mobile app. When this policy refers to "q888", "we", "us" or "our", it means the q888 platform and the team that operates it. When it refers to "you" or "your", it means any registered player or visitor using the q888 platform.

If you have any questions about this Privacy Policy or about how your data is handled, please contact q888 support using the details at the end of this page.

02 Data We Collect

The personal information q888 collects falls into a few clear categories. Here is what is collected and why each type is needed:

q888 does not collect sensitive categories of personal data such as biometric data, health information or religious/political beliefs.

03 How We Collect Your Data

q888 collects your personal data through the following channels:

• Direct registration: When you create a q888 account, you provide your name, mobile number, date of birth and other required details directly.
• Account activity: As you use the platform — placing bets, playing casino games, making deposits or withdrawals — transactional and activity data is automatically recorded against your account.
• Verification submissions: If q888 requests identity verification documents, these are collected when you submit them through the platform's verification process.
• Device and browser data: When you visit the q888 website or use the app, technical data such as your IP address, device type and browser information is collected automatically.
• Cookies and similar technologies: q888 uses cookies to maintain session state, remember preferences, and support platform security. See the Cookies section below for more detail.
• Support interactions: If you contact q888 support, records of that communication (including messages, queries and resolutions) are kept.

04 Why We Use Your Data

q888 uses personal data only for purposes that are directly connected to operating the platform and serving Pakistan players. The main purposes are:

• Account management: Creating and maintaining your q888 account, verifying your identity, and managing login security.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to verified accounts.
• Platform security and fraud prevention: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and other breaches of q888's Terms and Conditions.
• Customer support: Responding to queries, resolving disputes, and assisting with account issues.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and supporting self-exclusion requests.
• Platform improvement: Using aggregated, anonymised usage data to understand how players use q888 and to improve the platform's features and performance.
• Communications: Sending important account notifications such as deposit confirmations, withdrawal updates, security alerts, and — where you have opted in — information about relevant promotions.

05 Payments & Transaction Data

All deposits and withdrawals on q888 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfers and debit/credit cards. When you make a deposit or request a withdrawal, the following applies to your financial data:

• Payment details such as your JazzCash or Easypaisa mobile number, bank account number, or card details are used solely to process your transactions. Card details are handled through secure payment processing channels and are not stored by q888 in full.
• A record of each transaction — including the amount in PKR, the payment method used, the date and time, and the transaction status — is kept in your account history. You can view this history in your q888 account at any time.
• Transaction records are retained for the period set out in the Data Retention section of this policy. These records may be used in the event of a dispute or for fraud investigation purposes.
• q888 requires that deposits and withdrawals be made from payment accounts registered in your own name. This is both a security measure and a requirement of q888's Terms and Conditions.

06 Sharing Your Data

q888 does not sell your personal data. Sharing is limited to the situations described below, and always for a specific operational reason:

• Payment processors: Financial data necessary to complete your deposit or withdrawal is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank — to complete the transaction.
• Identity verification services: If q888 uses a third-party service to assist with verifying your identity documents, the relevant data is shared with that provider solely for verification purposes.
• Fraud prevention and security: In cases of suspected fraud, money laundering or serious Terms violations, relevant account data may be reviewed internally by q888's security team. In confirmed cases, data may be shared with appropriate authorities if required.
• Technology and platform providers: q888 works with trusted technology partners to operate the platform — for example, game providers and hosting infrastructure. These partners process data only as needed to deliver their service to q888, and are bound by data handling obligations.
• Legal obligations: q888 will disclose personal data if required to do so by a valid legal process or binding authority request.

Outside the situations listed above, your personal data is not shared with any third party. It is not sold to advertisers, brokers or any other commercial party.

07 Cookies & Tracking

q888 uses cookies and similar technologies to support a functional and secure experience on the platform. Here is what is used and why:

• Session cookies: These keep you logged into your account as you navigate between pages. They expire when you close your browser.
• Security cookies: Used to detect unusual or potentially fraudulent login attempts and to verify that requests are coming from a legitimate user session.
• Preference cookies: These remember your settings — such as preferred language or display preferences — so you do not need to reset them each visit.
• Analytics cookies: Aggregated, anonymised data about how players use the q888 platform helps the team understand which features are working well and where improvements are needed. This data does not identify individual users.

You can control cookie behaviour through your browser settings. Blocking session or security cookies may affect your ability to log in or use certain features of the platform.

08 Data Retention

q888 keeps your personal data for as long as your account is active and for a reasonable period after account closure. Specific retention periods depend on the type of data:

• Account and identity data is retained for the duration of your account's existence and for a period after closure to handle any post-closure queries or disputes.
• Transaction records (deposit and withdrawal history in PKR) are kept for an extended period to support fraud investigations, dispute resolution and financial record-keeping.
• Betting and game history is retained for account management purposes and responsible gaming monitoring for the life of the account and a period thereafter.
• Support communications are retained for a reasonable period after the issue is resolved, in case follow-up is needed.
• Verification documents are retained for the period required to meet the purposes for which they were collected, after which they are securely deleted.

When personal data is no longer needed and the retention period has passed, it is securely deleted or anonymised.

09 Data Security

q888 takes the security of your personal data seriously. The following measures are in place to protect your information:

• Encryption in transit: All data transmitted between your device and q888's servers is encrypted using HTTPS/TLS. This applies to login, deposits, withdrawals, and all account activity.
• Encrypted storage: Sensitive data stored on q888's servers — including passwords and financial records — is stored in encrypted form. Passwords are hashed and are never stored in plain text.
• Access controls: Only authorised q888 personnel with a legitimate operational need can access personal data. Access is logged and audited.
• Fraud and anomaly detection: q888 monitors account activity for unusual patterns that may indicate unauthorised access, and will alert you or take protective action if something suspicious is detected.
• Secure payment handling: Payment data is processed through secure channels. Full card numbers are not stored on q888's systems.

While q888 takes robust steps to protect your data, no platform can guarantee absolute security against all possible threats. You should also take steps to protect your own account — use a strong, unique password and do not share your login credentials with anyone.

10 Your Rights

As a q888 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact q888 support with your request:

• Right to access: You can request a copy of the personal data q888 holds about you. Requests will be responded to within a reasonable timeframe.
• Right to correction: If any personal data held by q888 is inaccurate or out of date, you can request that it be corrected. Some data — such as your registered name — may require supporting documentation to change.
• Right to deletion: You can request that q888 delete your personal data. Note that some data may need to be retained for legal, fraud prevention or dispute resolution reasons even after an account is closed.
• Right to restrict processing: In certain circumstances, you can ask q888 to limit how your data is used while a query or complaint is being resolved.
• Right to withdraw consent: Where q888's use of your data is based on your consent (such as for promotional communications), you can withdraw that consent at any time through your account settings or by contacting support.

q888 will respond to data rights requests in good faith and as promptly as operationally possible. Requests that are clearly unfounded or excessively repetitive may be declined with explanation.

11 Children's Privacy

q888 is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. Age is verified as part of the account registration process, and additional verification may be requested before withdrawals are processed.

If you believe that a person under 18 has registered on q888, please contact support immediately. Any account found to belong to a minor will be suspended without notice, and any funds in the account will be held pending investigation.

Parents and guardians are encouraged to keep their q888 login credentials private and to use device-level parental controls where appropriate to prevent underage access.

12 Third-Party Links

The q888 platform may, from time to time, reference or link to third-party services — for example, payment providers such as JazzCash or Easypaisa. These third-party platforms operate under their own privacy policies, which are independent of q888.

q888 is not responsible for the privacy practices of third-party platforms. Before providing any personal information to a third-party service, we recommend reviewing that service's own privacy policy to understand how your data will be handled.

13 Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how q888 operates, changes in technology, or other relevant developments. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For changes that materially affect how your data is used, q888 may notify registered players through their account or via the contact details on file. However, it remains your responsibility to check this page periodically. Continued use of q888 after a policy update constitutes acceptance of the revised version.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way q888 handles your personal data, please get in touch with the q888 support team. Support is available in English for Pakistan players and can be reached through the live chat feature within the platform.

You can also reach q888 by email at the address listed in the footer of this page. When contacting support about a data-related matter, please include your registered account details and clearly describe your query or request so it can be directed to the right team and handled promptly.

For matters specifically related to self-exclusion, responsible gaming, or account closure, please state this clearly in your message so your request is prioritised appropriately. You can also visit the Responsible Gaming page for more information on managing your account and gaming activity.